Privacy Policy

MileWay Moving And Storage LLC ("MileWay", "we") is responsible for your personal information. We do not sell it, and we do not share it with third parties for their own marketing.

1. What we collect

Your contact and move details; the walkthrough video and photos you upload, and the inventory and estimate drafted from them; the photos and condition notes our crew makes on move day; your estimates, agreements and claims, and the signature record (typed name, time, IP address and device); payment details (full card numbers are handled only by our payment processor and never stored by MileWay); your emails, texts and texting consent records, recordings, transcripts and notes of phone calls with our office, and reviews; and basic site usage. We do not knowingly collect information from anyone under 18.

2. How we use it

We use your information to prepare your estimate, then book, perform and document your move or storage. We use it to send messages about your own estimate and move and, only with your separate consent, marketing messages: by text, follow-ups on your quote, a review request and occasional offers once you tick the second texting box on our estimate form ("Also text me follow-ups and offers"), and the Utility Concierge guide when you choose it (see our Text Message Terms). We also use it to process payments, handle claims and insurance, and keep the records regulators and tax authorities require, and to improve our estimating, prevent fraud and enforce our agreements. When you give us your phone number on any of our forms, a coordinator may call you at that number about that request only (your estimate and move, your message, your claim, or your job application). Our estimate form has two separate, optional texting boxes: the first covers texts about your estimate and move, the second covers marketing texts. We text you only if you tick a texting box; without one we call or email, and if you tick only the first box you get no marketing texts. Msg & data rates may apply and message frequency varies. You can reply STOP to opt out of every text, STOP MARKETING to end marketing texts only, or HELP for help. Consent is not a condition of any purchase or service. The full program terms are on our Text Message Terms page.

Phone calls. Calls to and from our business line may be recorded, and a recorded call starts with a notice saying so. We use recordings, and the transcripts and short summaries made from them, to keep an accurate record of what was agreed about your estimate and move, to answer questions and claims, and for quality and training. If you prefer not to be recorded, email us instead.

3. Automated estimating

The walkthrough video, photos and item list you send us are stored with cloud storage providers in the United States and analyzed by an AI service that drafts an inventory of what is moving. A coordinator reviews that inventory, and every price is confirmed by a person before it reaches you. An AI service also transcribes recorded calls. Our providers may use your content only to provide the service to us.

4. Who we share it with

Only as needed to provide the service, and only under contracts that limit how your data is used. We use these kinds of service providers:

• Website hosting.
• Database and file storage, in the United States.
• Phone and text messaging provider, which carries our calls and text messages, including call recordings.
• Payment processor, which processes card payments. Full card numbers go to the processor and are never stored by MileWay.
• Email delivery providers, which deliver our email.
• Office automation and team tools, which run our office workflows and send our staff the details of new requests and tasks.
• AI tools that help us read the photos and videos you send to list your items, transcribe recorded calls (section 3), and prepare the Utility Concierge guide for your destination ZIP when you ask for it.
• People who do the work: our own crews, who see only the details of the jobs assigned to them. We do not hand a booked move to another company without your written OK (Terms of Service, section 3.5).
• When required: our insurer, professional advisers, and regulators or courts; and a successor that acquires the business, under this policy.

You can ask us for the names of the specific companies we shared your data with (section 8).

When our forms suggest addresses as you type, the suggestions come from Google Maps, and what you type is sent to Google to find them. Google's use of that information is covered by the Google Privacy Policy at policies.google.com/privacy.

We never sell your personal information. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Our messaging provider receives your mobile number and texting consent only to deliver our messages; none of the other providers above receives them.

5. How long we keep it

Walkthrough videos are kept up to a year, or deleted sooner on request, unless a claim or legal hold is open. Call recordings and transcripts are kept up to two years, unless a claim or legal hold is open. Move, signature, payment and claim records are kept for as long as tax, transportation and claims rules require.

6. Security

Your data is stored in the United States with encryption in transit and at rest, and access limited to the people who need it; crews see only the details of the jobs assigned to them. No system is perfectly secure; if a breach affects your information, we will notify you as Minnesota law requires.

7. Your choices and rights

• Marketing: reply STOP to any text, use the unsubscribe link or the unsubscribe page, or write to us. Messages about your own estimate and move continue.
• Digital Move Assistant & Utility Concierge: a separate, free opt-in on the estimate form, never pre-selected and never required. To send the guide we use your destination ZIP, move date, name and email (and, with a separate text consent, your mobile number), and we keep a record of your consent. Terms: Concierge Terms.
• Access, correction, deletion, portability: see section 8 for how to make a request, how we verify it, the 45 day answer, your appeal and the Minnesota Attorney General.
• Video deletion: ask at any time; we delete your walkthrough within 10 business days unless a claim or legal hold is open.
• Cookies and analytics: only the essential cookies the site needs to work. We do not run analytics or advertising trackers.

8. Your Minnesota privacy rights

The Minnesota Consumer Data Privacy Act (Minnesota Statutes chapter 325M) gives you the right to confirm whether we process your personal data, to see it, to correct it, to delete it and to get a portable copy. You may also ask for the list of the specific outside companies we shared your data with. Because our quotes can be prepared with help from software that reads your walkthrough video, you have the right to question the result, to learn why the estimate came out as it did, to review the data it used and to have a person look at it again; a coordinator reviews every estimate before it is sent. We do not sell personal data, we do not use it for targeted advertising, and we do not use it for profiling that makes legal or similarly significant decisions about you, so there is nothing to opt out of; if that ever changes, this page will say so first and give you a way to opt out.

To use any of these rights, email info@hiremileway.com with "Privacy request" in the subject or write to the address below. We verify who you are, answer within 45 days (we tell you if we need up to 45 more), and do not charge for it. If we say no, we explain why and you may appeal by replying; we answer an appeal within 45 days, and you may also contact the Minnesota Attorney General.

Texting: see section 4 and our Text Message Terms.

Related pages: Accessibility, Complaints and questions and File a damage claim.

9. Changes; contact

We will post any change to this policy with a new effective date. Contact: MileWay Moving And Storage LLC, Attn: Privacy, 3731 Thurston Ave Suite 101, Anoka, MN 55303 · info@hiremileway.com.