Text Message Terms

MileWay Moving And Storage LLC sends text messages only to people who asked for them. On our estimate form there are two separate, optional texting boxes (section 3): the first covers texts about your estimate and your move, the second covers marketing texts (follow-ups on your quote, a review request after your move and occasional offers). If you tick only the first box, you get no marketing texts. If you text us first, we reply about that request only. Without a ticked box we reach you by email and phone calls. This page is the program disclosure, the exact consent wording we use, and how to stop at any time. It follows the Telephone Consumer Protection Act and Minnesota law.

1. Program disclosures

• Program name: MileWay Moving Updates.
• Texts about your estimate and move (box 1): your walkthrough link, your quote, booking and payment confirmations, reminders, crew arrival updates, documents to sign, payment links, invoices and receipts, a claim acknowledgment, and replies to your messages.
• Marketing texts (box 2, separate and optional): follow-ups on your quote, one review request after your move and occasional offers, up to 4 per month.
• Digital Move Assistant & Utility Concierge (its own consent, section 4): if you chose Text for the guide, the guide and its follow-up.
• Frequency: message frequency varies; marketing texts and the concierge guide, up to 4 per month.
• Cost: Msg & data rates may apply.
• Opt out: reply STOP at any time to end every text. You will receive one confirmation text and no further messages. Reply STOP MARKETING, or use the unsubscribe link in any marketing message, to end marketing texts only; texts about your estimate and move continue.
• Help: reply HELP, call (612) 662-5609 or email info@hiremileway.com.
• Carriers are not liable for delayed or undelivered messages.
• Privacy: see our Privacy Policy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

2. When you give us your phone number

Every form on our website that asks for a phone number tells you what the number is for. The contact form, the damage claim form, the complaints and questions form and the careers application show this notice:

On the contact, claim and complaint forms the phone number is optional, and the notice begins "If you give us your phone number". On the estimate request the two texting boxes in section 3 sit right above the phone notice, which reads: "By giving us your phone number, you agree that a MileWay Moving And Storage coordinator may call you at that number about your estimate and your move." These calls are only about the request you sent us. Giving us a number never signs you up for texts: only the boxes in section 3 do.

3. The consents we ask for on the estimate form

This is the exact wording on the estimate request form. The two boxes are on the form whichever way you choose for us to see your move (in person, by phone, by video walkthrough or with the Back to Basics checklist). Both boxes are unchecked by default and neither is required to send the form; the first box is only required when you ask us to send your walkthrough link by text message. Under both boxes the form links to our Terms of Service, our Privacy Policy and these Text Message Terms.

The two consents are separate. A customer who ticks only the first box gets texts about the estimate and the move, and no marketing texts. A customer who ticks neither gets no texts and everything comes by email, unless they text us first: then we answer and text about that request only, never follow-ups, a review request or offers. STOP ends every text; STOP MARKETING, or the unsubscribe link in a marketing message, ends marketing texts only while texts about your move continue.

4. Digital Move Assistant & Utility Concierge texts (separate consent)

The Digital Move Assistant & Utility Concierge is a free, optional guide to utilities and your new neighborhood. On the estimate form you choose Email, Text or Both; nothing is pre-selected and the choice is never required. Choosing Text (or Both) is an express written consent to marketing texts, with the wording below, and we text the guide only to a number that also gave us texting consent on the estimate form (section 3):

We text the guide about three days before your move, one follow-up after it, and occasional offers: up to 4 marketing texts per month, between 8:00 a.m. and 9:00 p.m. your time, each naming MileWay Moving And Storage and how to stop. If texting is ever unavailable, anyone who chose Both still gets the guide by email. We keep a record of your consent either way. Reply STOP to any text or use the unsubscribe page; stopping the guide never stops messages about your own estimate and move. Everything in the guide is a suggestion, not an endorsement, and we are not paid by any provider in it. Program terms: Concierge Terms.

5. Email

Transactional email (your estimate, documents, invoices, receipts) is sent to the address you provide as part of the service. Marketing email is a separate opt-in, choosing Email (or Both) for the Digital Move Assistant & Utility Concierge, never pre-selected and never required: "By checking this box, you agree to receive your free utility comparison and neighborhood guide via email. You can unsubscribe at any time." Every such email names MileWay Moving And Storage and carries our postal address and a one-click unsubscribe link; messages about your own move are unaffected. We never buy lists or share addresses with third parties for their marketing.

6. Keywords

7. Your records and how to revoke

We keep a record of every consent and every opt-out. You can revoke consent by any reasonable means: STOP, an email, a phone call, or telling the crew. STOP is honored immediately, other requests within 10 business days. If you give us a new number, we will ask for consent again. Something you asked for (such as a signing link) may still be sent by email after a text opt-out.

Questions: (612) 662-5609 · info@hiremileway.com · MileWay Moving And Storage LLC, 3731 Thurston Ave Suite 101, Anoka, MN 55303.